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Episode 12 - The Payments ALF (Alien Life Form)

Capto Team·Finance automation team··17:48 listen
Episode 12 - The Payments ALF (Alien Life Form)

Listen to the episode · 17:48

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-15 years in the payments and risk industry, which they describe as a "living organism" given the constant interaction between merchants, banks, consumers, and card networks. 
-Turning a fire extinguisher to a smoke detector, how the payments industry is upgrading from reactive to predictive, thanks to AI and automation.
-Beginning their AI journey as a way to save time on repetitive tasks, soon to realize that it has potential for understanding the context behind issues.
-The "agentic commerce" era that is coming, where AI systems make purchases on behalf of users, raises questions about responsibility and intent validation. -The dream is a payment ecosystem where trust is verified, not assumed, and every transaction carries proof of authenticity - making disputes rare exceptions.


...and finally their identity is revealed as Tsonyo Atanasov; EMEA Director of Business Development for ChargebackHelp. https://www.linkedin.com/in/tsonyo/ 
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