FAQ

Questions about AI agents for finance, answered

How we work, what we automate, timelines, pricing and security. Can't find your question? Book a call and ask us directly.

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About Capto & AI agents

What does Capto do?

Capto designs and builds custom automation and AI agents for finance teams and adjacent departments. Each agent is built around your existing workflows and systems, runs processes such as invoice processing, reconciliation and reporting end to end, and is fully owned by you.

What is an AI agent in finance?

An AI agent is software that carries out a finance workflow from start to finish. It reads documents and data, applies your rules, works across your systems and hands exceptions to a person, behaving more like a digital team member than a feature inside one tool.

How are AI agents different from RPA?

RPA repeats fixed clicks and rules and breaks when inputs change. AI agents read unstructured documents, handle variation and decide the next step within limits you set, escalating anything uncertain to your team.

Do we own the AI agents you build?

Yes. Everything we build for you, including the code and intellectual property, belongs to you. There is no platform lock-in, and your IT team gets full documentation of what was built.

Who is behind Capto?

Capto was founded by finance operators and engineers, including Big Four alumni. Our team is based in Bansko, Bulgaria, and works with companies across Europe and the United States.

Processes & systems

Which finance processes can you automate?

Typical processes are invoice processing and accounts payable, bank and payment reconciliation, month-end close tasks, VAT and tax appendices, financial and management reporting, data extraction and document generation.

Which ERPs and tools do you integrate with?

We work with the systems you already use, including ERPs such as Odoo, accounting software, bank portals, Excel and Salesforce. Placeholder: the team to confirm the full list.

Do we need to change our systems?

No. Agents are built around your existing systems and processes, so your team keeps the tools it already knows.

Can you automate Excel-based processes?

Yes. Many finance processes live in Excel, and agents can read, update and generate spreadsheets as part of a workflow.

Can AI read scanned PDFs and invoices?

Yes. Agents extract text and data from PDFs and scans, categorise documents, and pass uncertain cases to a person for review.

Timeline & pricing

How long does a project take?

Deployment typically happens within weeks, not months. The exact timeline depends on the process, the number of systems involved and how much data preparation is needed.

How much does it cost?

Placeholder answer: pricing guidance to be written by the Capto team.

What are Capto PLUS, BUILD and CONCIERGE?

PLUS is a 360° process analysis with ROI estimates and a roadmap. BUILD designs, develops and deploys production-ready agents. CONCIERGE is month-to-month maintenance and improvement with no lock-in.

Is there a lock-in or long contract?

No. CONCIERGE support is month to month and can be cancelled at any time, and you own everything we build.

What happens if an agent stops working?

With CONCIERGE we monitor reliability and accuracy, fix issues and adapt agents when your systems or processes change.

Security & compliance

Is our financial data safe?

Placeholder answer: security and data-handling details to be written by the Capto team.

Are you GDPR compliant and where is data processed?

Placeholder answer: GDPR and data-location details to be written by the Capto team.

Do agents act without human approval?

You decide. Agents can run automatically for routine cases and route exceptions or high-risk steps to a person for approval.

How do you ensure accuracy and handle errors?

Accuracy and auditability are built in from day one: success criteria are agreed during scoping, agents are tested against your standards, and every action is logged.

Getting started

How do we start?

Book a discovery call. We walk through your processes and recommend whether to start with a Capto PLUS analysis or go straight to building.

What do you need from our team?

Placeholder answer: typically a process owner, sample documents and system access — to be confirmed by the Capto team.

Which countries do you work in?

We work with companies across Europe and the United States. Our team is based in Bulgaria.

What size of company do you work with?

Placeholder answer: to be written by the Capto team.

Do you work with accounting firms?

Yes. Accounting firms are among our clients, typically automating repetitive bookkeeping, document handling and reporting work.

Ready to see it on your own processes?

A 30-minute call with a finance automation expert. No commitment.