How BDO Colombia Cut Payroll Processing Time in Half with AI

For over 35 years, BDO en Colombia has been a leader in auditing, tax consulting, and digital transformation. However, even with a strong tech DNA, they faced a familiar problem: manual processes, scattered requests, and slow workflows consuming valuable time.

👉 The challenge:
The payroll and finance teams were managing 25 manual processes across multiple channels. The result? Errors, duplication, and long response times drain resources that could have been spent on higher-value work.

👉 Their approach:
BDO built BeTIC 2.0, an AI-powered virtual assistant, Power Platform, and automation tools. This chatbot centralized requests, automated payroll updates, integrated approvals, and handled over 1,700 requests with 99.9% accuracy.

💡 The result?

✅ 50% reduction in operational workload

✅ 78% decrease in payroll help desk cases

✅ $20,000 annual savings

✅ Response times cut from hours to seconds

✅ More time for strategic activities and new services

At Capto, we help CFOs unlock similar wins:

1. Identify high-impact processes slowing your finance team.

2. Deploy AI Agents that work within your existing tools, without a major IT overhaul.

3. Deliver measurable ROI in months, not years.

If BDO can transform its payroll operations across multiple countries with AI, imagine what we could do for your finance workflows.

#aiinfinance #financeautomation #digitaltransformation #cfosolutions #futureoffinance #aiagents #financialops

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Originally posted on LinkedIn:

https://lnkd.in/p/dB8JktxU