How Cineplex Saves 30,000+ Hours a Year with AI Agents

Cineplex, Canada’s largest media & entertainment company, faced a challenge that many CFOs will recognize: manual processes spread across finance, treasury, and guest services, creating inefficiencies and slowing teams down.

👉 The challenge:
Refunds, invoice categorization, and service requests were eating up thousands of hours. Guest services agents often spent 5 to 15 minutes per refund, finance teams struggled with tax determinations, and missing info in emails led to endless back-and-forth.

👉 The solution:
Cineplex built an Automation Center of Excellence and empowered teams across the business to deploy AI Agents that:

➡️ Refund Agent: cut refund handling time from 15 minutes to 30 seconds.

➡️ Email Agent: detects missing info in guest requests, saving 1,300 hours annually.

➡️ Invoice Agent: classifies products & applies the correct tax rules, eliminating hours of manual research.

➡️ Innovation Program: crowdsources new agent ideas, with winning projects now saving thousands of hours annually.

💡 The result?
✅ 1,700+ automations powering 400 solutions.

✅ 30,000+ hours saved per year.

✅ Happier finance teams, faster guest experiences, and a culture of automation that keeps scaling.

At Capto, this is exactly how we think about AI for CFOs:
Find the manual bottlenecks.

Deploy AI Agents that free up time immediately.

Scale impact across teams without disrupting core systems.

If Cineplex can save 30,000 hours a year with AI Agents, imagine what your finance team could achieve with agents purpose-built for CFOs.

#aiinfinance #financeautomation #cfosolutions #futureoffinance #aiagents

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Originally posted on LinkedIn:

https://lnkd.in/p/d-VBNm89