✈️ How Avinor Streamlined Operations with an AI Agent

With over 3,000 employees and 50 million passengers across its airports, Avinor’s facilities center handles an enormous volume of financial and administrative work daily. But the small team found itself overwhelmed by repetitive, manual tasks until they introduced their very own AI-powered “autopilot,” nicknamed Roy.

➡️ The challenge:

Avinor’s finance and operations staff were bogged down by manual invoice processing, HR documentation, and customer case management.

With 100,000+ invoices to process annually and several team members nearing retirement, the workload risked delays, burnout, and inefficiency.

➡️ Their approach:

Avinor deployed an AI agent to handle time-consuming, repetitive work, starting with invoice review, booking, and approval.

The agent now reads and validates invoices, identifies the right approver through integrated HR and financial systems, and even recognizes multiple languages for accuracy.

It also automates customer case management by logging, assigning, and tracking inquiries, eliminating thousands of abandoned or duplicate cases.

💡 The result?

✅ Processes completed 90% faster than before

✅ Time savings equivalent to three full-time employees

✅ Cleaner, more accurate financial data

✅ Dramatically improved employee satisfaction and reduced stress

✅ Freed staff to focus on higher-value, strategic tasks

At Capto, we help CFOs unlock similar benefits by:

1️. Identifying repetitive manual workflows in finance

2️. Deploying AI Agents to handle reporting, reconciliations, and compliance

3️. Delivering measurable ROI within months, not years

If Avinor can transform its operations with a single AI agent, imagine what a tailored AI system could do for your finance team.

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Originally posted on LinkedIn:

https://lnkd.in/p/dMSxRbwT